Newsroom

Breaking News

Press Release

MBDA and Naval Group join forces to develop new remote assistance solutions

21/07/2021

The remote assistance service deployed by Naval Group and MBDA for the French Navy achieves several objectives: provide prompt diagnostics and a repair solution to naval systems users in all locations and in all circumstances.

The remote assistance service deployed by Naval Group and MBDA for the French Navy achieves several objectives: provide prompt diagnostics and a repair solution to naval systems users in all locations and in all circumstances. Remote assistance is a secure, end-to-end encrypted multimedia communication system linking the ship with onshore support facilities. It enables the crew to set up a fully confidential, real-time, dialogue with the French Navy and other state and/or industry experts to; assist diagnostics in the case of breakdowns; provide greater autonomy for the maintenance personnel; and help with the preparation for maintenance periods on returning from missions. Remote assistance can thus help improve the availability of ships in operation. Deployment of remote assistance has already begun to the multi-mission frigates (FREMM) and the aircraft carrier Charles de Gaulle, as well as to the Toulon Fleet Support Service (SSF), the Brest SSF and connecting them with MBDA and Naval Group industrial sites. Pascal Gendre, MBDA Group Customer Support & Services Director, stresses that “We are well aware of the critical nature of our products and systems for the armed forces, and MBDA has always made a point of honour of working with its customers throughout the life[...]

Press releases


See all press releases