Customer Support and Services

We are responsible for the development of support solutions for MBDA’s systems and equipment. In early programme phases, and as an integral part of MBDA development teams, we influence product design to optimise supportability and develop the necessary logistic support resources required to ensure their effective operation and maintenance.

We offer state-of-the-art documentation for our systems and equipment, providing customers with technical information and instructions necessary for the safe and effective operation, maintenance and support of all our products.

Initial and ongoing training is essential for maintaining our systems and equipment in a safe and usable operational condition. That is why we offer our customers a range of solutions based on state-of-the-art courses, training on scenarios based on cutting-edge simulation tools.

We offer a comprehensive range of infrastructure solutions for the storage, maintenance, training and operation of our products. Each solution is tailored to the requirements of the product, is designed to ensure staff safety and is adapted to the client’s specific regulations and context.

We are the design authority for our products and we maintain the skills needed to answer questions and resolve issues that our customers may have. We provide technical support services throughout the product’s entire service life, sometimes a long time after initial product delivery.

Our team of engineers, possessing a broad range of skills, knowledge and experience, enable us to support our customers all around the world and to build trusted, long-term relationships. On request, we are on hand to assist end users during firing tests.

We have created a one-stop shop for our customers’ requirements in terms of repairs, spare parts and consumables. We handle the end-to-end flow of parts, from customer orders to deliveries.

We provide state-of-the-art telecommunications and IT systems that ensure seamless remote assistance support to our customers for their systems and equipment. We also maintain databases that keep us informed about the status of our equipment to ensure consistency of support operations.

We share with our customers the objective of maximising the availability of the equipment delivered. To this end, we are able to carry out maintenance operations on all our products, wherever and whenever they are needed, at MBDA or even at our customers’ premises.

We provide advanced test solutions to enable customers maintain munition stockpile and weapon system availability, through life. To ensure customers are equipped with the necessary capability, we develop a fit-for-purpose range of test solutions.

Whenever necessary, we carry out end-to-end refurbishment operations, and changes to improve performance, ultimately guaranteeing the best possible operating condition over extended periods.

We provide safe and secure disposal services, including all logistics and demilitarisation operations for end-of-life equipment. Our solutions guarantee operational safety, confidentiality, and compliance with applicable environmental regulations. They are adapted to each context and can be carried out in France or locally.